Twilio integration and setup (new UI)

In this guide, you will learn how to integrate Twilio with CallFluent AI. By following these simple steps, you will be able to assign agents to a phone number through your Twilio account.

Steps to Integrate Twilio with CallFluent AI

1. Create or Access Your Twilio Account

   • If you don't have a Twilio account, sign up for a new one. Otherwise, log in to your existing Twilio account.

2. Find Your Account Details

   • After logging in, select the desired Twilio account.
   • Locate the Account SID and Auth Token at the bottom of the page.
     
     
     
     

3. Access CallFluent Workspace

   • Go to your CallFluent Workspace by selecting the appropriate Workspace.

4. Navigate to Twilio Integration Settings

   • Click on the Settings tab.
   • Find the section for Twilio integration.

5. Enter Your Twilio Credentials

   • Copy the Account SID and Auth Token from Twilio.
   • Paste them into the corresponding fields in CallFluent.
     
     

6. Save Your Changes

   • Click on Save Changes.

After you succesfully save your Twilio credentials, the "Reconnect" button will appear.

That's it! You have successfully integrated Twilio with CallFluent AI. Now you can assign agents to phone numbers using your Twilio account.

Good to know: Twilio usage fees will be charged separately, directly by Twilio