Twilio integration and setup

2 min. readlast update: 07.09.2024

In this guide, you will learn how to integrate Twilio with CallFluent AI. By following these simple steps, you will be able to assign agents to a phone number through your Twilio account.

Steps to Integrate Twilio with CallFluent AI

  1. Create or Access Your Twilio Account

    • If you don't have a Twilio account, sign up for a new one. Otherwise, log in to your existing Twilio account.
  2. Find Your Account Details

    • After logging in, select the desired Twilio account.
    • Locate the Account SID and Auth Token at the bottom of the page.

      Look for SID and Auth Token in your Twillio account

  3. Access CallFluent Workspace

    • Go to your CallFluent Workspace by selecting the appropriate Workspace.
  4. Navigate to Twilio Integration Settings

    • Click on the Settings tab.
    • Find the section for Twilio integration.
  5. Enter Your Twilio Credentials

    • Copy the Account SID and Auth Token from Twilio.
    • Paste them into the corresponding fields in CallFluent.

  6. Save Your Changes

    • Click on Save Changes.

That's it! You have successfully integrated Twilio with CallFluent AI. Now you can assign agents to phone numbers using your Twilio account.

Good to know: Twilio usage fees will be charged separately, directly by Twilio

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