Missing Script Field - Cannot Find Script Field in CallFluent Solution

Description

If the "Script" button is not visible or cannot be activated, you may encounter difficulty adding scripts in CallFluent.

Solution

Step-by-Step Instructions

1. Activate the Script Button:

• Locate the "Script" button within the agent configuration settings. It should be in the agent behavior customization section.

• Toggle the "Script" button to the ON position. This will enable the script field where you can enter and configure the script for your agent.

2. Switch Agent Type:

• If the "Script" button is not visible, you may need to switch the agent type.

• Change the Agent Type from Lead Engagement to Sales Representative. This change is necessary for the script toggle to appear.

3. Enter and Configure the Script:

• Once the script toggle is enabled, enter your desired script into the provided field.

• Configure the script according to your needs, ensuring that it aligns with the objectives of the sales calls.

4. Save Changes:

• After entering and configuring the script, click on the Save Changes button to apply your settings.

Additional Support

If you continue to experience issues or the script field is still not visible, please contact CallFluent support for further assistance.