Inbound AI agent - 1. Agent configuration from template (New UI)

3 min. readlast update: 08.03.2025

In CallFluent you can create inbound and outbound voice AI Agents. Depending an your specific needs and requirements you can create an agent from template or you can use a ready-made template to give you a head start.

In this article you will learn how to create a new CallFluent Inbound AI Agent using a pre-made template.

First step to Create a CallFluent Inbound AI Agent

  1. Access CallFluent Workspace

    • Go to your CallFluent Workspace by selecting the desired Workspace.
  2. Navigate to Agents Tab

    • Click on the Agents tab located on the left side of the page.
    • Click the blue "+" button to start creating a new agent.

  3. Select Agent Type

    • Choose Inbound Agent in the Agent Type options.
    • Select desired template to start with a pre-made template.
  4. Save and Continue

    • Click Save and Continue to proceed to the Agent Config step.

Step 1: Agent Configuration

Required Fields

  1. Timezone
    • This is the timezone your agent wil use when using dates and times (e.g. booking meeting in the calendar)
  2. Agent Avatar

    • Upload a picture to represent your agent. Accepted formats are .png and .jpg.
  3. Timezone
    • Choose your desired timezone
  4. Phone Number

    • Select the Twilio phone number your agent will use.
  5. Name

    • Enter the name your assistant will go by.
  6. Language

    • Select the language your agent will use.
  7. Voice

    • Choose the voice for your agent.
  8. This setting only applies if you select an ElevenLabs voice)

Good to know: A single phone number can be used for only one inbound and one outbound AI Agent.

If a number is greyed out it means that it is already assigned to an inbound AI Agent

 


Optional Settings

  1. Welcome Message

    • Toggle On/Off.
    • If turned on, input the welcome message in the textbox. This is the first sentence your agent will use when the call is answered.
  2. Call Recordings

    • Toggle On/Off.
    • Record calls for audio playback and review them easily in the transcript logs.
  3. Voice Mail Detection

    • Toggle On/Off.
    • If turned on, you have two options:
      • Leave a Voice Message: Your agent will leave the message you provide in the textbox.
      • Hang Up Call: The call will end once a voice mail is detected.

 

Finish Agent Config

  • Click Next button to proceed to the second step: Agent Behavior customization.

That's all you need to know for the first step in the creation of a new CallFluent Inbound AI Agent starting from template.

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