Inbound AI agent - 1. Agent configuration from template

In CallFluent you can create inbound and outbound voice AI Agents. Depending an your specific needs and requirements you can create an agent from template or you can use a ready-made template to give you a head start.

In this article you will learn how to create a new CallFluent Inbound AI Agent using a pre-made template.

First step to Create a CallFluent Inbound AI Agent

1. Access CallFluent Workspace

   • Go to your CallFluent Workspace by selecting the desired Workspace.

2. Navigate to Agents Tab

   • Click on the Agents tab located on the left side of the page.
   • Click the blue "+" button to start creating a new agent.
     

3. Select Agent Type

   • Choose Inbound Agent in the Agent Type options.
   • Select desired template to start with a pre-made template.
     
     

4. Save and Continue

   • Click Save and Continue to proceed to the Agent Config step.
     
     

Step 1: Agent Configuration

Required Fields

1. Agent Avatar (already included in the template)

   • Upload a picture to represent your agent. Accepted formats are .png and .jpg.

2. Name (already included in the template)

   • Enter the name your assistant will go by.

3. Language

   • Select the language your agent will use.

4. Voice

   • Choose the voice for your agent.

5. Phone Number

   • Select the Twilio phone number your agent will use.

Good to know: A single phone number can be used for only one inbound and one outbound AI Agent.

If a number is greyed out it means that it is already assigned to an inbound AI Agent

Optional Settings

1. Welcome Message

   • Toggle On/Off.
   • If turned on, input the welcome message in the textbox. This is the first sentence your agent will use when the call is answered.

2. Call Recordings

   • Toggle On/Off.
   • Record calls for audio playback and review them easily in the transcript logs.

3. Voice Mail Detection

   • Toggle On/Off.
   • If turned on, you have two options:
     • Leave a Voice Message: Your agent will leave the message you provide in the textbox.
     • Hang Up Call: The call will end once a voice mail is detected.

Finish Agent Config

• Click Next button to proceed to the second step: Agent Behavior customization.

That's all you need to know for the first step in the creation of a new CallFluent Inbound AI Agent starting from template.