How to Integrate Google Workspace SMTP with CallFluent for Outgoing Emails

Here’s a step-by-step guide for integrating your Google Workspace SMTP with CallFluent:

Step 1: Enable SMTP Relay Service in Google Workspace

1. Log in to your Google Admin Console:

   • Go to admin.google.com and sign in using your Google Workspace admin credentials.

2. Access the “Apps” Section:

   • In the Admin Console, click on Apps > Google Workspace > Gmail.

3. Go to “SMTP Relay Service”:

   • Under Gmail settings, click Routing > SMTP relay service.

4. Create or Edit SMTP Relay Settings:

   • Add an SMTP relay configuration.
   • Ensure you allow trusted devices or IPs to use this service. If your device or IP isn’t listed, you might need to whitelist it.

Step 2: Set Up App Password (if needed)

If you're not using the relay service and instead directly connecting via smtp.gmail.com, you'll need an app password:

1. Enable 2-Step Verification:

   • Log in to your Google Workspace account.
   • Go to Security Settings.
   • Enable 2-Step Verification under the “Sign-in & Security” section.

2. Generate an App Password:

   • Click on App Passwords under the “Security” section. (if you can't find it, search by typing in App Passwords in the top bar where it says Search)
   • Choose Mail as the app and Other (custom) for the device.
   • Generate and copy the app password for later.

Step 3: Gather SMTP Details

1. Use the following settings:

Step 4: Input SMTP Details into CallFluent

1. Go to the SMTP Integration section in CallFluent.

2. Enter the following:

   • SMTP Host: smtp.gmail.com
   • SMTP Port: Use 587 (recommended) or 465 (as configured).
   • SMTP Username: Your Google Workspace email address.
   • SMTP Password: The app password generated earlier.
   • From Name: The name you want emails to appear from.
   • From Email Address: Your email address.

3. Click Save Changes.

Step 5: Test the Configuration

1. Try sending a test email (i.e., a team member invite) from CallFluent to verify the connection.