Create and Configure Outbound & Inbound Agents - Full Setup Guide with Advanced Settings

Welcome to CallFluentAI!

In this guide, we'll walk you through creating and configuring both outbound and inbound voice calling agents in CallFluentAI. 

By the end of this tutorial, you’ll have a fully functional agent ready to handle calls, whether outbound or inbound, optimized for your specific needs.

In this video you will get to know the differences between agent types, selecting the appropriate language, and configuring essential settings.

🔍 What You’ll Learn:
 Setting up outbound and inbound agents in CallFluentAI
- Importance of language selection for AI voice agents
- Configuring agent settings for optimal performance
- Selecting voices and assigning phone numbers
- Setting up call recordings and anti-fraud protection
- Harness the power of AI voice calling agents to transform your business communications.

Video Contents:
00:00 - Introduction
01:47 - Agent Configuration
05:07 - Phone Number Assignment
08:05 - Speech Stop Sensitivity
11:46 - Context Balance

Step-by-Step Guide

1. Starting the Agent Creation Wizard

1. Access the Dashboard:
   • Log in to your CallFluentAI dashboard.
   • Select your workspace from the drop-down menu at the top left.
   • 
2. Open the Agent Creation Wizard:
   • Click on the big blue button to open the agent creation wizard.
   • 

2. Choosing Agent Type

1. Select Outbound or Inbound Agent:
   • Outbound agents make calls to different phone numbers.
   • Inbound agents answer calls made to your Twilio numbers.
   • For this guide, we will create an outbound agent.
   • 
2. Starting from Scratch or Using a Template:
   • You can start with a blank agent or use a pre-made template.
   • Filter templates by niche if needed, select one, and click "Save and Continue".
   • 

3. Agent Configuration

1. Name and Language Selection:
   • Give your agent a name.
   • 
   • Select the appropriate language the agent will understand and speak.
     • Note: The language selected will determine the available voices.
     • 
2. Selecting Voices:
   • Choose from the included voices or additional English voices.
   • If integrated, select voices from Eleven Labs.
   • 
3. Assigning Phone Numbers:
   • Assign a Twilio phone number to the agent.
   • 
   • Note: Each number can have one outbound and one inbound agent assigned at a time.
4. Welcome Message:
   • Set a welcome message to be played at the beginning of each call.
   • 
5. Call Recordings:
   • Toggle call recordings on or off.
   • 
6. Anti-Fraud Protection:
   • Block specific phone types to avoid scams (works for outbound calls only).
   • 
7. Voicemail Detection:
   • Enable to detect if the call is answered by a human or a machine.
   • Choose to leave a message or hang up if a machine is detected.
   • 

4. Advanced Settings

1. Speech Detection and LLM Settings:
   • Adjust the creativity of answers using the slider.
   • Set speech stop sensitivity to control interruption handling.
   • Configure silence message delay and silent call end settings.
   • Adjust utterance detection for response timing.
   • Set concurrent answer generation delay for context and relevance.
2. Additional Settings:
   • Toggle transcription of filler words.
   • Control maximum tokens for OpenAI context (default is 250).
   • Set answer length to balance response quality and spee

5. Saving and Finalizing Configuration

1. Review and Save Settings:
   • Ensure all fields are correctly filled.
   • Click "Next" to proceed to the next step.
2. Customization of Agent Behavior:
   • In the next step, you will customize the behavior and conversational style of your agent.

By following these steps, you have successfully created and configured your first CallFluentAI outbound agent.

This setup ensures that your agent is ready to handle calls efficiently, providing high-quality, human-like interactions.

Stay tuned for the next tutorial on customizing your agent's behavior to suit your business needs.

For more in-depth tutorials and tips, visit our YouTube channel.